Objective
- Design a platform that enables doctors to efficiently manage patient appointments and maintain accurate medical records.
- Facilitate seamless patient interactions through appointment updates, online support, and feedback mechanisms.
- Provide tools to monitor clinical inventory and handle day-to-day clinic or hospital tasks seamlessly.
- Support doctors in managing multiple consultation profiles for different practices or facilities.
- Enhance collaboration by connecting doctors with peers and hospital staff to streamline communication and coordination.
Explorations & research
- Conducted interviews with doctors to understand their workflows and challenges in managing patient information.
- Gained insights into how doctors balance multiple consultation roles across different clinics and hospitals.
- Studied how clinical inventory is tracked, managed, and replenished to ensure smooth operations.
- Explored the processes doctors use to perform administrative and official tasks beyond consultations.
- Identified pain points in existing systems, such as fragmented patient records, limited visibility across locations, and manual tracking of clinical resources.
- Observed the role of digital adoption in streamlining tasks like appointment scheduling, medical record access, and peer communication.
Persona
Based on my research and the data gathered, I started building personas representing a certain type of user.
Information Architecture
Based on my research and the data gathered, I began developing the Information Architecture. This IA serves as a blueprint for the app’s development by defining core features and structure, improving the user journey and usability, and ensuring scalability and consistency.
Delivered Solution
- Designed a centralized platform for doctors to manage patient information and medical records seamlessly across multiple clinics/hospitals.
- Created an integrated appointment management system with reminders, scheduling flexibility, and role-based consultation profiles.
- Developed features for clinical inventory tracking and management, reducing manual effort and ensuring resource availability.
- Simplified administrative workflows by digitizing key tasks, enabling doctors to focus more on patient care.
- Introduced seamless patient interaction tools, including feedback collection, online support, and follow-up reminders.
- Enabled peer and staff collaboration through secure communication channels, supporting better coordination within hospitals and clinics.
- Designed an intuitive, consistent UI to minimize learning curves and encourage adoption among doctors with varying levels of digital comfort.
Wireframing the solution
I developed low-fidelity prototypes to test out the workflows.
